FAQs

Here are our most frequently asked questions...


Who are Roberts Crossley Solicitors?

Roberts Crossley Solicitors are committed to providing the internet’s lowest cost conveyancing service while providing clients with a quality personal service. Roberts Crossley Solicitors are a firm of Solicitors regulated by the Solicitors Regulation Authority - registered number 381653.

Who will deal with my transaction?

All cases are dealt with by a qualified Solicitor or File Manager and supervised by one of the Partners in the firm.

Why are the Quotes so Cheap?

When you instruct Roberts Crossley Solicitors, you instruct the solicitor directly. There is no payment to middlemen nor are referral fees to the estate agents or mortgage brokers and factored into your bill. As we only advertise on the internet we keep our costs to a minimum and are able to pass that saving on to our clients.

Are the low fees reflected in the Quality of the Service?

Absolutely not. We strive to offer our clients a service that is second to none. What makes us different from our competitors is that despite our nationwide coverage, we offer a personal service. We do not divert clients' calls to call centres or operate automated switchboards. When you phone, you are put through to the person dealing with your case.

Do you charge extra to act on behalf of my mortgage lender?

If you have a mortgage on your property, we will need to obtain your deeds from your lender, obtain redemption statements and arrange to repay the loan in full upon completion of your sale. If you are getting a mortgage to finance your purchase, we will be required to act for your lender, comply with their requirements, arrange to have the mortgage deed signed, and register the mortgage following completion. Our fee is only £50.00+VAT=£60.00 for each mortgage on sale and purchase transactions, or £95+vat for Limited Companies.

Please note if your lender requests their own solicitor to act for them, this will incur the 3rd Party Solicitor Fee of £125+vat, Bridging Loans incur a fee of £245+vat per transaction and Help to Buy Loans (not ISAs) incur a flat rate fee of £195+vat.

What if My Transaction Falls Through?

If you are getting a mortgage to finance your purchase, we will be required to act for your lender, comply with their requirements, arrange to have the mortgage deed signed, and register the mortgage following completion.

What type of Property do your quotes apply to?

Our quotes are only applicable to standard residential property in England & Wales. If you have any different requirements such as commercial, industrial or agricultural property please telephone on 0800 587 6068 to discuss your requirements or email us at mail@rc.legal. Please note buying through a Limited Company will incur our Dealing with a Limited Company Fee of £150+vat=£180.

What will happen after I Complete the Instruct Us Form?

We will set up your file and contact you on the same day or the next working day. We will also advise the selling agent of our involvement. You will receive a copy of our terms of business and Form of Authority to complete online. Please remember that we will only commence work on your file when we have received your Form of Authority and deposit on account.

Why are Leasehold Properties and Apartments More Expensive?

Leasehold properties can involve additional work such as investigating the lease, liaising with the landlord, obtaining up to date rent receipts, landlord’s consents, management company’s accounts etc. We can only keep our fees low by passing the cost of this work on to the clients with those particular requirements. If we did not, the amount of our quotes would go up for everybody, meaning that clients with simple transactions would be subsidising the cost of other clients' more complicated matters.

Why are New Build Properties More Expensive?

New build properties involve the adoption of highways & drains, building regulations approval, planning permission, NHBC warranties, the division of land, etc. As with leasehold properties, we can only keep our fees low by passing the cost of this work on to the clients with those particular requirements. If we did not, the amount of our quotes would go up for everybody which would mean that clients with simple transactions would be subsidising the cost of other client’s more complicated matters. If the property you purchase is a new build, please add a further £445.00+vat=£534.00 to the quote.

Why are Shared Ownership Properties More Expensive?

If you are purchasing under a Shared Ownership scheme, this will involve a third party (usually a Housing association), who have their own requirements that can involve considerable extra work. If you are purchasing a property under a shared ownership scheme, please add a further £150.00+vat=£180.00 to the quote.

Can you Guarantee that the Quote price is the Price I will Pay?

Unfortunately not. Although we always try to keep our costs to a minimum, there may be additional costs, for example, if the property is registered with more than one title or is unregistered. We can only keep our fees low by passing the cost of this work on to the clients with those particular requirements. If we did not, the amount of our quotes would go up for everybody, meaning that clients with simple transactions would subsidise the cost of other clients' more complicated matters. We will notify you in advance of any additional charges that may apply to your transaction.

Client Satisfaction

 

Client satisfaction is critically important to us. We want you to be delighted with our service and recommend us. At the end of each transaction our clients are invited to review our performance on the independent Trustpilot  customer review web site. We always obtain consistently high feedback.





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© 2022 Roberts Solicitors Limited (Company Registration Number 08708281) authorised and regulated by the Solicitors Regulation Authority (Registration Number 611949) whose registered office is at 42 Jordangate, Macclesfield, Cheshire, SK10 1EW. Tel: 01625 43 11 11.