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Conveyancing Warehouse reviews

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Feedback for Conveyancing Warehouse has been compiled from 111 customer reviews

Date Product Score Customer Comment

Leasehold Extension

  • Customer also bought: .... :
  • Leasehold Extension
Service:++

Really great service. Excellent communication throughout and sorted our lease extension out in good time. Would use again. Thank you!

Freehold Purchase

  • Customer also bought: .... :
  • Freehold Purchase
Service:++

Did everything required. In good time. Kept me in touch with development s.

Freehold Purchase

  • Customer also bought: .... :
  • Freehold Purchase
Service:++

This is the second time I have used Roberts Crossley for a sale and purchase and again they surpassed themselves. Communication is excellent, always available to talk to, very polite, efficient and professional and they get things done. Wouldn't use anyone else and highly recommend them.

Your Conveyancing

  • Customer also bought: .... :
  • Your Conveyancing
Service:--

Been honest with their pricing from the start. When giving a quote of £500 and get a bill of £900 .reason we go on these sites is to get a cheep job .would never do it again.


On 11-Nov-2019 the supplier responded:
We thank you for your feedback. As you are aware, there were a number of complications with your transaction; the title was defective and it was necessary to arrange indemnity insurance. In addition to the complications you also wanted us to expedite your file over other clients and complete it within just 13 working days. We could not quote for the additional legal work until after we received the contract paperwork. We did, however, make you aware of additional fees as soon as possible. Given that we were able to overcome the difficulties with your transaction, and achieve the completion date you required, your one-star rating seems a little harsh. We are however pleased that we were able to complete the transaction for you in the time limit you required and wish you well for the future.

Your Conveyancing

  • Customer also bought: .... :
  • Your Conveyancing
Service:++

Very pleased with quick responses to all enquiries. Very pleased with charges. Very pleased indeed with appointed solicitor.

Your Conveyancing

  • Customer also bought: .... :
  • Your Conveyancing
Service:+

it was ok everything that was required was completed.
Slightly pricey but last conveyancer was good.

Your Conveyancing

  • Customer also bought: .... :
  • Your Conveyancing
Service:++

Another successful sale using Roberts Crossley. Ben is always on the ball and on this occasion really showed up the buyer's solicitor. On top of the issues and proactive - can't ask for much more than that.

Your Conveyancing

  • Customer also bought: .... :
  • Your Conveyancing
Service:++

Efficient and effective.

Your Conveyancing

  • Customer also bought: .... :
  • Your Conveyancing
Service:++

excellent service .

Your Conveyancing

  • Customer also bought: .... :
  • Your Conveyancing
Service:+

Ben at Roberts did a great job. Fees turned out higher than expected due to complexities associated with the lease, but I can’t fault the solicitor. Good prompt comms and very flexible.

Your Conveyancing

  • Customer also bought: .... :
  • Your Conveyancing
Service:++

First rate service, very dedicated team and a real personal touch.

Your Conveyancing

  • Customer also bought: .... :
  • Your Conveyancing
Service:++

very clear way to follow progress

Your Conveyancing

  • Customer also bought: .... :
  • Your Conveyancing
Service:++

We have recently used this company for a sale and a purchase. From the start they were very helpful, professional and communicated with us frequently to update us. Our sale was dogged with problems and the staff at RC went the extra mile to ensure we completed . Our purchase is ongoing and again no complaints, staff always happy to call and return calls when not available.

Your Conveyancing

  • Customer also bought: .... :
  • Your Conveyancing
Service:++

yes I recommend them GREAT VALUE for money and really helpful always there to answer questions by both telephone and email
THANK YOU

Your Conveyancing

  • Customer also bought: .... :
  • Your Conveyancing
Service:++

Very impressed with Zoe Rollinson. Efficient Service. Would recommend

Your Conveyancing

  • Customer also bought: .... :
  • Your Conveyancing
Service:++

Zoe was fantastic to deal with, very efficient and friendly with the added benefit of an online system. I would highly recommend using Robert Crossley Solicitors.

Remortgage

  • Customer also bought: .... :
  • Remortgage
Service:--

To be avoided at any cost (literally!). Whilst they will likely come up as one of the cheapest options, you genuinely get what you pay for.

Proceedings are slow and there is a real sense that they don't care about your case - it's just another cash cow to be milk. Witnessed multiple administrative errors that get off the cuff responses and sometimes don't actually get addressed.

Then you get the final invoice with a multitude of surprise charges, that weren't brought to our attention during questions/clarifications, making them no longer the cheapest.

When challenged on the additional charges some are legitimate, but they "forgot" to tell you about them and others are not legitimate. When asked for evidence to support the charges, they are unable to provide any. Only a threat of a formal complaint got them removed.

Had I read the other reviews first I wouldn't have used them. Search for reviews through Google, as on most other review sites they don't get anywhere near as many positive reviews - suspect most are fake here.)

But you live and learn - I'm sharing the learning so others don't have to make the same costly mistake


On 03-Oct-2019 the supplier responded:
Thank you for your feedback. Your comments are somewhat contradictory as you refer to paying peanuts but at the same time being overcharged! Clients are always made aware of any additional fees that may apply in advance. The removal of charges from invoices is done as a gesture of goodwill which most clients appreciate, not as a result of threats. As for fake reviews, all reviews on Feefo are from client's of the firm. If we wanted fake reviews would we have asked you to review our service?

Freehold Purchase

  • Customer also bought: .... :
  • Freehold Purchase
Service:++

Ben was fantastic from start to finish.
Patient, explained the process and prompt with replies etc Thank you. I'd recommend them to anyone.

Freehold Purchase

  • Customer also bought: .... :
  • Freehold Purchase
Service:++

Great service throughout my house purchase. I would recommend Roberts Crossley Solicitors is the quick and reliable company.

Leasehold Purchase

  • Customer also bought: .... :
  • Leasehold Purchase
Service:++

Our solicitor dealing with our property purchase was called Katy, we found her very efficient & approachable. Fees reasonable.would use again.